Customer Service Executive (Hong Kong Market) - 9 Dec - 10 HC
Gratitude IncCustomer Service Executive (Hong Kong Market) - 9 Dec - 10 HC
Job Description
Key Skills
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Job Description: Customer Service Executive (Hong Kong Market)
Position: Customer Service Executive (Fluent in Traditional Mandarin, Cantonese & English)
Location: Johor Bahru
Project: E-Hailing & Deliveries Service (Hong Kong Market)
Date of Joining: 9th December 2024
Headcount: 10
Nationality: Malaysian ONLY
Key Responsibilities:
Handle inbound calls, live chats, and emails related to customer inquiries, complaints, feedback, and issues regarding the company’s products.
Provide exceptional customer service and ensure accurate, clear information is provided to exceed customer expectations.
Work collaboratively within a team to achieve KPIs and meet service level agreements (SLAs).
Demonstrate proficiency in computer typing and multitasking in a fast-paced environment.
Maintain strong computer literacy and ensure efficient handling of various tasks.
Required Qualifications:
Minimum 18 years old.
Completed SPM, UEC, or IGCSE certificates.
Fluent in Traditional Mandarin, Cantonese and English (both spoken and written).
Working Hours:
Rotational Shifts (24 hours): Must be available to work on weekends and public holidays as required.
Working Days: 5.5 / 6 days per week.
Compensation and Benefits:
Basic Salary: RM 3200
Night Shift Allowance: RM 300
KPI Bonus: RM 400
Overtime: Paid if required
Leave Entitlement:
Annual Leave: 12 Days
Medical Leave: 14 Days
Additional leave details will be provided during the onboarding process.
Training:
Comprehensive training will be provided.
Attractions:
Accommodation: 1 month accommodation provided for outstation employees *Upon request, with a 6-month service bond (ONLY for JB).
Shuttle Bus Service:
Free shuttle bus service is available for employees residing in the following areas:
Tampoi
Skudai
Taman U
Bukit Indah
Gelang Patah
City Square
Larkin
Mutiara Rini
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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