Technical Support Work from Home- Kuala Lumpur
Gratitude IncTechnical Support Work from Home- Kuala Lumpur
(Base Location for WFH)
(Base Location for WFH)
Job Description
Key Skills
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Vacancy: Mandarin or Cantonese CS - IT Technical (Work from home)
Location: Bangsar South, Malaysia.
Salary: Total pay RM4500
RM 15,000 signing bonus-be paid in 1st month salary
Languages: Mandarin or Cantonese + English (B2)
Joining date: 30th October, 2023
Work Hour: Time: 8am – 5pm / 9am-6pm / 10am – 7pm (Mon – Fri)
Mode: WFH (Subjected to changes) - First 3 / 4 months training in our office at Bangsar South and will be working from home consequently.
Job Description:
Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base
Identify and relate with various customer needs and scenarios
provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
Remain updated in client and industry led processes, technology applications, utilities, and products
Utilize various client-based tools and applications for customer management and servicing
Transfer customers to appropriate departments when required
Conduct data entry, documentation, and case management
Work and partner with others within a team-based environment
Achieve and maintain required metrics and goals
The role is 50% sales and 50% technical support with account management.
Technical Skills:
Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla
Familiarity with website scripting languages such as PHP
Familiarity with databases such as MySQL
Familiarization on network protocols like SSH, FTP and SFTP
Knowledge in SSL, DHCP, DNS, TCP/IP, Internal Server Error and Resolution
Extensive knowledge of internet technology required
Excellent computer skills specifically using a CRM database system
Strong and accurate data entry skills are required
Requirements:
Wired connectivity preferably fiber connection
Minimum download speed of 25MBPS
Recent internet billing statement (Actual Billing Statement)
. For Japanese, Korean, Thai, Khmer etc speakers we will arrange for a Visa and Flight tickets with 14 days accomodation. Make sure to complete your applicatin after you click on Apply
You can also Whatsapp us at +601123062671 for more Details
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from Home
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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