Customer Service Executive in a top Call Center- - Ara Damansara

Gratitude Inc

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1 month ago

Customer Service Executive in a top Call Center- - Ara Damansara

1-15 Year(s)

2 - 3 Thousand p.m

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Job Description

Key Skills

Customer Service Japanese language Mandarin Cantonese Thai Korean Language

197 candidate(s) have already applied for this Job. Apply now

Job Scope:

Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.

Review Product related moderation from seller and creator to ensure they are within the guidelines

Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.

Review contents within agreed latency SLA and standards of quality

Label Videos, Store Content and Text contents as per policy guidelines.

Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.

Ensure adherence is met on all basic product related training and clear the exams

Read, review, respond, and document user reports, reviews, and support tickets

Perform reviews and research to provide excellent policy support

Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.

Requirements:

Preferable 6 months of related working experience

Fluency in English and Mandarin languages

We are open to hiring other languages also like Koreans, Japanese, Khmer, Filipinos etc

Flexible for shifting schedule and changes along with it

. For Japanese, Korean, Thai, Khmer etc speakers we will arrange for a Visa and Flight tickets with 14 days accomodation. Make sure to complete your applicatin after you click on Apply

You can also Whatsapp us at +601123062671 for more Details

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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