CUSTOMER SERVICE- THAI SPEAKING for Top BPO in Malaysia

Gratitude Inc

1747 Views

22 hours ago

0-1 Year(s)

Pulau Pinang (Bayan Lepas)

Job Description

Key Skills

Thai

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Job Details

Company: Top BPO Malaysia

Job Title: Customer Success Specialist- Thai English Speaking

Location: GBS, Bayan Lepas, Penang

Shift: 5 working days (rotational shift)

Job Highlights

Visa Expedition + one way flight ticket + 1 week accommodation

Join an International Company with a dynamic, youthful workplace.

Premium workspaces

On site Trainings & Career Development

Overview

So, what will you be doing as a Customer Success Specialist?

The Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels.

Your Responsibilities

Proven experience in customer-facing roles (phone, chat, in person).

Passionate about delivering exceptional customer experiences.

Excellent communication skills, adaptable to different audiences.

Flexible problem-solving approach, committed to exceeding expectations.

Thrives in a team environment, eager to learn and grow.

Curious and inquisitive, always seeking professional excellence.

Effective time management and multitasking abilities.

Ability to acquire knowledge in real time using official communications, press materials, dealer information materials, vehicle literature, Call Center knowledge, etc.

Ability to quickly acquire the necessary technical knowledge regarding features and functions of the products as well as surrounding relevant laws and regulations and explain to customers in an easy-to-understand way.

Requirements

Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field.

Must have B2 level English Language Proficiency (reading, writing, speaking and aural comprehension)

Proficiency in reading, typing, and speaking Thai is a must.

Call centre experience is not a ‘must’ but would be a distinct advantage.

Strong problem-solving skills and demonstrated multitask capabilities and ambiguity.

Minimum typing speed of 40wpm with a 90% accuracy score.

Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Willing to work rotational shift.

Willing to relocate to Penang.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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