Hiring For Quality Assurance - Project (Linguistic Intelligence) in Kuala Lumpur

Gratitude Inc

984 Views

14 hours ago

1-15 Year(s)

RM 20 - RM 40 Thousand p.m

Kuala Lumpur (Kuala Lumpur)

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Job Description

Key Skills

Human Language Technologies Japanese language spanish language French Language Korean Language

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Hiring For Quality Assurance - Project (Linguistic Intelligence) in Kuala Lumpur

Description -

Conducts quality reviews to evaluate quality performance and increase customer satisfaction.

Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow.

Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders.

Perform root cause analysis and lead workshops/projects to identify quality issues/solutions and assist our business to reach a world-class Customer support experience.

Liaise with Stakeholders to provide feedback on their teams’ quality level and create recommendations to improve the overall LOB quality performance.

Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues.

MANDATORY SKILLS:

Fresher’s or 6 months experience in any Quality Review process

Good working knowledge of computer i.e., MS-Office (Google sheets will be an added Advantage)

Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate.

Good Interpersonal & people management skills with good problem-solving approach.

Ability to exercise managerial judgment and perform as a mentor. Ability to multitask multiple activities by effective delegation and monitoring.

Ability to work well under pressure.

Client oriented, flexible, patient.

Dual-Lingual: Excellent English and Japanese (spoken and written communication skills)

Good organizational skills

For Experience candidates

Excellent verbal & written communication & basic presentation skills

Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate.

Good Interpersonal & people management skills with good problem-solving approach.

Basic analytical skills for MIS, number crunching & reporting to internal & external customers.

Ability to exercise managerial judgment and perform as a mentor. Ability to multitask multiple activities by effective delegation and monitoring.

Demonstrated Customer Service Skills

Japanese Language Proficiency is a must.

Work hours:

Single shift, local standard work hours. Mon to Friday, Saturday off Day, Sunday Rest Day.

Apply Now Hiring For Quality Assurance - Project (Linguistic Intelligence) in Kuala Lumpur

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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