Customer Service Executive (Mandarin + Cantonese + English) E-Hailing Hong Kong
Gratitude IncCustomer Service Executive (Mandarin + Cantonese + English) E-Hailing Hong Kong
Job Description
Key Skills
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Description / Requirements
Job Title: Customer Service Executive (Mandarin + Cantonese + English) E-Hailing Hong Kong
Work shift: 24 Hours Rotational (Compulsory working on Public Holidays and Weekends)
Working days: 6
Location: Johor Bahru (Onsite)
Shuttle service provided: Yes
Salary: 3,200 MYR Basic + 1,000 MYR Allowance
Qualifications:
Qualifications: 18 years old, completed with SPM, UEC, and IGCSE certificates.
Language Proficiency: Traditional Mandarin, Cantonese & English
Job Description:
-Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company’s products
-Exceeding customer expectation in terms of customer service & accurate information.
-Working in a team to achieve the required KPI elements and SLA.
-Proficient in computer typing skills
-Ability to handle multiple tasks in a fast-paced environment.
-Good computer literacy
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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- Giving the VNA round?
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- How would you handle an irate customer?
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