Customer Service Executive (Mandarin + Cantonese + English) E-Hailing Hong Kong
Gratitude IncCustomer Service Executive (Mandarin + Cantonese + English) E-Hailing Hong Kong
Job Description
Key Skills
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Job Title: Customer Service Executive (Mandarin + Cantonese + English) E-Hailing Hong Kong
Work shift: 24 Hours Rotational (Compulsory working on Public Holidays and Weekends)
Working days: 6
Location: Johor Bahru (Onsite)
Shuttle service provided: Yes
Salary: 3,200 MYR Basic + 1,000 MYR Allowance
Qualifications: 18 years old, completed with SPM, UEC, and IGCSE certificates.
Language Proficiency: Traditional Mandarin, Cantonese & English
Job Description:
-Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
-Exceeding customer expectation in terms of customer service & accurate information.
-Working in a team to achieve the required KPI elements and SLA.
-Proficient in computer typing skills
-Ability to handle multiple tasks in a fast-paced environment.
-Good computer literacy
Interview Mode: Walk in (Virtual interview is acceptable for Outstation candidates)
Role
Customer Service Executive
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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