Customer Service (Korean Speaker) Jobs in Bayan Lepas
Gratitude IncCustomer Service (Korean Speaker) Jobs in Bayan Lepas
Job Description
Key Skills
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Customer Service (Korean Speaker) Jobs in Bayan Lepas
Job Description
• Respond to customer’s request for quote on timely basis.
• Generate formal quote in accordance with applicable Corporate Sales and Marketing Policy
• Ensure pricing and discounts are accurate in formal quotation.
• Establish and maintain effective lines of communication with PE, management business, PL and cross-functional teams to resolve quote related issues.
• Follow up on outstanding quote issues and take ownership for customer satisfaction in assigned area.
• Analyze and respond to customer’s request for quotation in a timely and accurate fashion and ensure compliance to Keysight policies and terms and conditions.
• Manage service order.
• Trigger customer billing timely and in accordance with defined policy and standards.
• Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.
• Negotiate with Field/Customer and Division to establish committed delivery date.
• Ensure all order result in clear payable invoice, and that invoice and revenue recognition is triggered in accordance to SAB101 rules;
• Ensure customers are proactively notified of changes in order status. Follow up on outstanding issues and take ownership for customer satisfaction in assigned area.
• Focal point for support and sales force for all support maintenance contract quotations, renewals and account receivables collection process, issues and problem resolutions.
• Responsible for maintaining completeness and integrity of support agreement data in the applicable administration system.
• Responsible for maintaining completeness and integrity of support agreement data in the applicable administration system.
• Ensure that all transaction documents are qualified and filed to satisfy corporate and legal requirement.
• Understand the established key process in assigned areas; initiate and lead projects to improve quality and customer satisfaction.
Job Qualification :
• Bachelors or Master’s Degree or University Degree or equivalent.
• Typically, 4-5 years relevant experience for entry to this level.
• Requires in-depth knowledge and experience in job and ability to work independently.
• Able to speak native Korean language (work setting environment)
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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