Customer Service

Gratitude Inc

1626 Views

15 hours ago

Customer Service

0-1 Year(s)

Kuala Lumpur

Job Description

Key Skills

Communication Skills COMPUTER SKILL

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Responsibilities:

Providing exceptional customer service, addressing their inquiries, complaints, and feedback. You must be able to handle these interactions with empathy, patience, and professionalism.

Understanding customer needs. You will be expected to anticipate customer needs and proactively offer solutions.

Improving customer experience: You will work closely with other teams to improve the overall customer experience, identifying pain points and developing strategies to address them. You will be responsible for implementing changes to improve customer satisfaction and loyalty.

Ensuring customer satisfaction: You will be responsible for measuring customer satisfaction and ensuring that our customers are happy with our products and services. You will be expected to analyze customer feedback and use it to improve our offerings.

Collaborating with cross-functional teams: You will collaborate with other teams, such as marketing, sales and product development, to ensure that our customers have a seamless experience across all touchpoints. You will be responsible for communicating customer insights to these teams to inform their decision-making.

Requirements:

Education A diploma holder or higher is preferred.

Minimum of 1 year relevance working experience in a voice channel in customer service

Communication skills: Excellent verbal and written communication skills are essential for a customer service representative.

Customer service skills: A friendly and patient demeanor is required, along with strong problem-solving skills to assist customers in resolving issues.

Computer skills: Basic computer skills are required, including proficiency in Microsoft Office and the ability to learn new software quickly.

Time management skills: Strong time management skills are important to manage multiple customer inquiries simultaneously and meet customer service targets.

Availability: Customer service representatives are often required to work flexible schedules.

Sales skills: so some customer service representatives may be required to upsell or cross-sell products and services.

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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