Customer Service (Malaysia market) - 9 Dec - 25 HC
Gratitude IncCustomer Service (Malaysia market) - 9 Dec - 25 HC
Job Description
Key Skills
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Job Description: Customer Service Executive (E-Hailing & Deliveries Service)
Position: Customer Service Executive
Location: Johor Bahru, Malaysia
Project: E-Hailing & Deliveries Service Malaysia Market
Date of Joining: 9 Dec 24
Headcount: 25
Nationality: Malaysian ONLY
Key Responsibilities
Customer Interaction: Handle all inbound calls, live chat, and emails related to customer general inquiries, complaints, feedback, and other issues regarding the company’s products.
Customer Satisfaction: Provide accurate information and exceed customer expectations in terms of service quality.
Team Collaboration: Work closely with your team to meet required Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Computer Literacy: Utilize customer service software and systems to log and manage customer interactions effectively.
Required Qualifications:
Minimum 18 years old.
Completed SPM, UEC, or IGCSE certificates.
Fluent in Bahasa Melayu and English (spoken and written).
Working Hours:
Rotational Shifts (24 hours): Must be available to work on weekends and public holidays as required.
Working Days: 6 days per week.
Compensation and Benefits:
Basic Salary: RM 1900
Night Shift Allowance: RM 300
KPI Bonus: RM 400 (based on performance)
Overtime: Paid if required
Leave Entitlement:
Annual Leave: 12 Days
Medical Leave: 14 Days
Additional leave details will be shared during the onboarding process.
Training:
Duration: 1 month
Shuttle Bus Service:
Free shuttle bus service is provided for employees residing in the following areas:
Tampoi
Skudai
Taman U
Bukit Indah
Gelang Patah
City Square
Larkin
Mutiara Rini
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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