Customer Service - Mandarin/Cantonese Speakers for Top BPO

Gratitude Inc

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15 hours ago

0-1 Year(s)

Job Description

Key Skills

Mandarin

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Job Description:

We are seeking a motivated and dedicated Customer Service Representative who is fluent in both Mandarin and Cantonese to join TOP BPO. As a Customer Service Representative, you will be the first point of contact for our Mandarin and Cantonese-speaking customers, ensuring a positive and efficient customer experience.

Responsibilities:

Respond promptly to customer inquiries via phone, email, and live chat in Mandarin and Cantonese.

Provide accurate information about products, services, and company policies.

Resolve customer issues, concerns, and complaints in a professional and empathetic manner.

Assist customers with placing orders, tracking shipments, and processing returns.

Collaborate with internal teams to ensure timely and effective issue resolution.

Maintain accurate customer records and communication logs.

Identify opportunities for process improvement and share customer feedback with relevant teams.

Stay updated on product knowledge and industry trends to better assist customers.

Qualifications:

Fluency in both Mandarin and Cantonese, with strong verbal and written communication skills.

Proven experience in customer service or a related role.

Excellent problem-solving skills and ability to handle challenging situations with patience and professionalism.

Strong multitasking abilities and the capacity to work in a fast-paced environment.

Attention to detail and a commitment to providing top-notch customer experiences.

Proficiency in using customer service software and tools.

Availability to work flexible shifts, including weekends and holidays if required.

Benefits:

Competitive salary and performance-based incentives.

Opportunities for growth and career advancement within the company.

Positive and inclusive work environment.

Comprehensive training and ongoing support.

Health and wellness benefits.

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and language proficiency. Please include "Customer Service Representative - Mandarin/Cantonese" in the subject line of your email. Qualified candidates will be contacted for further steps in the application process.

Thanks & Regards

Saloni Anand Karan

+60123512667

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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