Customer Service - Native Taiwanese
Gratitude IncCustomer Service - Native Taiwanese
Job Description
Key Skills
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Start Date : 21st Aug 2023
Job Highlights
Working Abroad in a Multi-Cultural & International Company
Young, energetic, and supportive team!
Attractive Salary and Incentives
Company: Teleperformance Malaysia
TP Code: JS-J001-TI-CSS-MN
Job Title: Customer Success Specialist – Native Taiwanese
Location: George Town, Penang
Shift: 5 working days (rotational shift)
Bachelor’s Degree or at least Diploma or equivalent in any discipline.
Minimum 6months to 1 year experience in call centre
Fluent in Mandarin, and English Language proficiency (reading, writing, speaking and aural comprehension)
Ability to handle queries and objections in a professional manner.
Passionate about communication and interacting with people is key to success in this role.
Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
Customer Service orientation.
Minimum typing speed of 40wpm with a 90% accuracy score.
Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Freshers or Experienced Taiwanese resources
With good English Level B2
Salary Ranging from MYR 6k-7k with 600 Housing Allowance.
One time joining Bonus : RM 5000
Flight ticket + 1 week hotel stay
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
Telecom / ISP
Work Mode
NA
Process
Voice
Functional Area
Any Other
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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