Customer service Specialist English+ Mandarin
Gratitude IncCustomer service Specialist English+ Mandarin
Job Description
Key Skills
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Interacts with customers via telephone, email, online, or in person to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Key points:
Customer Success Specialist English + Mandarin + Conversational Cantonese (mandatory) Rotational Shift Inbound & Outbound Call & email
• FLUENT IN MANDARIN (MUST) & ENGLISH B2 (MUST) & MALAY - written and oral 1 year experience in CS and travel.
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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