Customer service Professional - Telco Experience

Gratitude Inc

3764 Views

17 hours ago

2-5 Year(s)

RM 3 - RM 4 Thousand p.m

Kuala Lumpur

Job Description

Key Skills

BPO Voice Process BPO Skills BPO Experience

50 candidate(s) have already applied for this Job. Apply now

Job Opportunity: Customer Experience Professional (Kuala lumpur, Malaysia)

Key Skills:

- Excellent communication and interpersonal skills.

- Strong problem-solving and analytical skills.

- Familiarity with customer experience software and tools.

- Passion for customer service and continuous improvement.

Location: Kuala Lumpur

Start Date: 11th Feb

Requirements:

- Seeking candidates with diverse language proficiency suitable for our customer base, including but not limited to Mandarin, Indian languages, and Filipino languages, with 1 year of Telco Customer Service experience.

- Language Proficiency Salary: Basic 4000MYR + KPI allowance up to 300MYR + Night shift allowance up to 320MYR.

Responsibilities:

- Provide exceptional customer service, addressing inquiries, complaints, and feedback with empathy and professionalism.

- Understand and anticipate customer needs, offering tailored solutions.

- Collaborate with cross-functional teams to enhance the overall customer experience.

- Measure and ensure customer satisfaction, analyzing feedback for continuous improvement.

Qualifications:

- Education: Diploma or higher preferred.

- Minimum 1 year of relevant voice channel experience in customer service.

- Excellent verbal and written communication skills.

- Friendly and patient demeanor with strong problem-solving skills.

- Basic computer skills, including proficiency in Microsoft Office.

Additional Information:

- Flexible work schedule, including evenings, weekends, and holidays.

- Opportunity for upselling or cross-selling products and services.

- Training provided on product knowledge, company policies, and customer service techniques.

- Experience in the telco industry and serving the Singapore market is advantageous.

What We Offer:

- Competitive salary with performance-related pay and early morning shift allowance.

- Modern work environment with excellent facilities.

- Supportive work culture with collaborative colleagues.

- Career growth opportunities.

- Annual reward and recognition events.

- Medical benefits.

How to Apply:

Send your resume to daniel.mwai@gratitudeindia.com if your qualifications meet the specifications. Join us for an exciting career where you contribute to shaping outstanding customer experiences!

Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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