Customer Service Representative

Gratitude Inc

1589 Views

15 hours ago

1-2 Year(s)

RM 15 - RM 20 Thousand p.a

Job Description

Key Skills

Inbound BPO BPO Voice Process BPO Skills BPO industry BPO Call center International BPO bpo BPO call centre

4 candidate(s) have already applied for this Job. Apply now

Role: Customer Service Representative English+Bahasa

Manage large amounts of incoming Calls / Chats

 Identify and assess customers’ needs to achieve satisfaction

 Build sustainable relationships of trust through open and interactive communication

 Provide accurate, valid and complete information by using the right methods/tools

 Handle complaints, provide appropriate solutions and alternatives within the time limits and

follow up to ensure resolution

 Follow communication procedures, guidelines and policies

 Go the extra mile to engage customers

 Resolve customer complaints via phone, email, mail or social media

 Greet customers warmly and ascertain problem or reason for calling

 Act as the company gatekeeper

 Suggest solutions when a product malfunction

 Attempt to persuade customer to reconsider cancellation

 Inform customer of deals and promotions

 Sell products and services

 Work with customer service manager to ensure proper customer service is being delivered

 Close out or open call records

 Compile reports on overall customer satisfaction

 Read from scripts

 Handle changes in policies or renewals

 Resolve customer complaints via phone, email, mail or social media

Language: Bahasa Malay

Location: Cyberjaya, Malaysia.

Salary: RM 2025

Shift: Rotational Shift

Head Counts: 10

*Start Date: 30th January 2023.

Experience: 6 months Customer Service experience

Education: SPM and Above

Malaysians only

Role

CRM/Cust. Service Mgr

Timings

Rotational Shifts (Permanent)

Industry

Telecom / ISP

Work Mode

Process

Voice

Functional Area

Banking / Insurance

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Seyi Garr

Recruiter - Gratitude Inc

NA, nigeria

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