Customer Service Specialist - Mandarin/ Korean/Japanese Speaker

Gratitude Inc

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1 week ago

Customer Service Specialist - Mandarin/ Korean/Japanese Speaker

1-3 Year(s)

4 - 5 Thousand p.m

Kuala Lumpur

Job Description

Key Skills

Customer Service Japanese language Mandarin BPO Skills Korean Language

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DUTIES AND RESPONSIBILITIES:

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs

• Understand customer enquiries and ensure they are answered or routed through the

appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as

required

• Perform all procedures accurately, including following documented call flows, work processes,

data entry requirements, and complaint management processes

• Ensure all SLAs are met accordingly

• Demonstrate a strong customer service orientation and take responsibility to ensure customers

are satisfied

• Provide a high level of professionalism and competent customer service

• Able to communicate effectively with customers in a friendly and polite manner following the

processes

• Able to read, write, and speak fluently and spontaneously in both English and, for native

speakers, in their native language

Role

Customer Success Specialist

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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