CUSTOMER SERVICE TELCO LOCAL MANDARIN/GLOBAL ENGLISH

Gratitude Inc

1973 Views

19 hours ago

2-7 Year(s)

RM 3 - RM 4 Thousand p.m

Kuala Lumpur

Job Description

Key Skills

Customer Service Global Sales Mandarin english

2 candidate(s) have already applied for this Job. Apply now

Local Mandarin, Indian,

Minimum 1 year of experience in Customer Service in Telco projects

Experience in Telco industry and serving the Singapore market is an added advantage

Responsibilities: As a Customer Experience Professional at Concentrix, you will be responsible for delivering exceptional customer service and ensuring an outstanding experience for our customers across all touchpoints. Your main duties will include:

Providing Exceptional Customer Service:
- Be the primary point of contact for customers, addressing inquiries, complaints, and feedback with empathy, patience, and professionalism.

Understanding Customer Needs:
- Understand unique customer needs and provide tailored solutions, anticipating customer needs and proactively offering solutions.

Improving Customer Experience:
- Work closely with cross-functional teams to improve overall customer experience by identifying pain points and implementing strategies for improvement.

Ensuring Customer Satisfaction:
- Measure customer satisfaction and analyze feedback to improve products and services, ensuring customer happiness.

Collaborating with Cross-Functional Teams:
- Collaborate with marketing, sales, and product development teams to ensure a seamless customer experience, providing customer insights to inform decision-making.

Qualifications:

Education: Diploma holder or higher preferred.

Minimum 1 year of relevant working experience in a voice channel in customer service.

Excellent communication and interpersonal skills.

Strong problem-solving and analytical skills.

Familiarity with customer experience software and tools.

Passion for customer service and continuous improvement.

Additional Requirements:

Computer skills: Proficiency in Microsoft Office and the ability to learn new software quickly.

Time management skills: Strong ability to manage multiple customer inquiries simultaneously.

Availability: Flexibility to work evenings, weekends, and holidays.

Sales skills: Some representatives may be required to upsell or cross-sell products and services.

Training: Concentrix provides training for its customer service representatives.

Role

Customer Service Executive

Timings

Flexible (Part Time)

Industry

Other

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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