Customer Success Specialist -Japanese Speaking

Gratitude Inc

696 Views

20 hours ago

0-3 Year(s)

RM 60 - RM 65 Thousand p.m

Job Description

Key Skills

Computer Technology Customer Service Japanese language english Team Management

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Customer Success Specialist

Location: Bangkok

Duties and Responsibilities:

-Responsible to resolve customer queries in a timely and accurate way through inbound

call, email or live chat

-Identify customer needs and assist them in using specific features and functionalities in

the client platform

-Follow-up with customers to ensure their technical issues are resolved

-Become and remain knowledgeable and suggest solutions

-Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

-Recognize trends and patterns, and escalate issues outside the company policy to the global team

Skills Required:

-Customer Service

-Japanese Speaking

-Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.

-Prior working experiences in customer-oriented product environment, consulting, or operations role

-Ability to follow process and collaborate effectively to work in a team

-Excellent written and communication skills in native and English language

-Basic Knowledge on Computer Operation

Preferred Qualifications

-Inbound calls,email and chat support experience as an advantage.

-Have exceptional grammar is typing that accuracy skills

-Experience with business communication.

-Patience when handling tough cases

-High affinity and cultural awareness of political/social situations regarding the relevant market/region that would be supported

-Flexible with Shifting Schedule

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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