Customer Success Specialist- Japanese Speaking
Gratitude IncCustomer Success Specialist- Japanese Speaking
Job Description
Key Skills
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Customer Success Specialist jobs continue to be on the rise as more businesses are being engaged
through social media platforms. Customer Success Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities of this social media in order to provide customers’ satisfaction with high-quality advertisements and promotions.
Responsibilities:
· Responsible for resolving customer queries in a timely and accurate way through inbound
call, email, or live chat
· Identify customer needs and assist them in using specific features and functionalities in
the client platform
· Follow up with customers to ensure their technical issues are resolved
· Become and remain knowledgeable about client products and community standards
· Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to
improve the support of our community of customers
· Identify inefficiencies in workflows and suggest solutions
Identify inefficiencies in workflows and suggest solutions
· Gather, analyze, and utilize relevant data to develop ways to improve the overall user
experience on the site
· Recognize trends and patterns, and escalate issues outside the company policy to the global
team
Requirements:
· Possess professional customer service skills; solutions mindset, multi-tasking, passion for
customers and the ability to deliver exemplary customer experience.
· Prior working experiences in a customer-oriented product environment, consulting, or operations
role
· Ability to follow processes and collaborate effectively to work in a team
· Excellent written and communication skills in native and English language
· Basic knowledge on Computer operations
Preferred Qualifications:
· Inbound calls, email, and chat support experience as an advantage.
· Have exceptional grammar typing accuracy skills – experience with business communication
· Patience when handling tough cases
· High affinity and cultural awareness of political/social situations regarding the relevant
market/region that will be supported
· Flexible in shifting schedule
Role
Customer Service Executive -Chat
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
NA, kenya
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