Customer Success Specialist - Korean Native

Gratitude Inc

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2 months ago

Customer Success Specialist - Korean Native

1-2 Year(s)

Perak (Batu Kurau, Chikus, Kuala Kangsar, Kuala Kurau, Kuala Sepetang)

Job Description

Key Skills

Customer Service Korean Korean Language good communication skills Native Korean Good analytical skills

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Role: Customer Success Specialist - Korean Native Only

ASAP

HC: 40

Location:Bayan Lepas, Penang

Salary: RM 6500 - RM 8100 Housing and language allowance included

Shift: Rotational Shift

CS experiece is preferred Meta CSS Korean

Responsibilities:

Customer Success Specialist responsibilities including resolving customer queries.

Responsible to resolve customer queries in a timely and accurate manner through live chat, email, outbound & inbound call and/ or other platforms are required.

Providing customers with the client’s service and product information

Use market specific knowledge and insights to spot and scope scalable solutions to improve the support of customers

Identifying, escalating priority issues and reporting to the high - level management

Recording details of comments, inquiries, complaints, and actions taken

Other duties as assigned

Requirements

Educational Background: all majors

Language Skills:

Korean Native

Listening Skills: Advance skill

Speaking Techniques: Basic CS needed, good intonation, pronunciation clear, no filler words (able to handle outbound call / voice if needed)

Possess at least 1-year relevant customer service experience digital/inbound/outbound.

Prior experience in handling Live Chat & Digital Team or familiar with Social Media.

Possess strong communication skills, including the ability to converse, read and write(type) effectively in the native language.

Ability to multitask, detail oriented and possess good problem skills.

Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers.

Passionate in helping to resolve customer issues / queries and complaint handling.

A team player who thrives in a fast paced, dynamic environment.

A self – starter who can work independently with minimal supervision

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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