Customer Tech Support
Gratitude IncCustomer Tech Support
Job Description
Key Skills
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Mandarin+B2 English
Operation Hours 9am-6pm
Monday- Saturday
Minimum Diploma Holder major in IT/Computer or Engineering (Fresh Graduates or with experiences)
Diploma above
HC:15
DUTIES AND RESPONSIBILITIES:
Primary Job Functions:
Answer incoming calls including email and chat in a timely manner.
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
Build sustainable relationships and engage customers by taking the extra mile
Keep the customer’s privacy and protect customer information.
Meet personal/team qualitative and quantitative targets.
Handle simple to difficult inquiries in a given span of time.
Manage different types of callers in a given span of time.
Achieve the given metrics in accordance to the center’s commitment to client
Manage and resolve customer complaints.
Identify and escalate issues to supervisors.
Provide accurate information and excellent customer service.
Research required information using available resources.
Research, identify, and resolve customer complaints using applicable resources.
Process request according to customer’s preference on time
Route calls to appropriate resources
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls.
Follow up customer calls where necessary.
Complete call logs and reports
Other duties as assigned.
Minimum Requirements:
Relevant working experience in contact center as customer services is preferred or fresh graduate.
Minimum Diploma Holder or higher is preferred, major in IT/Computer & Engineering ONLY.
Proficient in relevant computer applications
Knowledge of customer service practices and principles
Excellent data entry and typing skills.
Superior listening, verbal, and written communication skills
Ability to handle stressful situations appropriately.
Excellent verbal and written communication skills in Mandarin & English.
Role
Manager -Customer Service
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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