Hiring For Customer Service Specialist ( Live Chat & WFH) Jobs in Johor

Gratitude Inc

4998 Views

17 hours ago

1-15 Year(s)

RM 20 - RM 40 Thousand p.m

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Job Description

Key Skills

Japanese language Mandarin Cantonese Vietnamese Thai customer support

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Hiring For Customer Service Specialist ( Live Chat & WFH) in Johor

Job Description

Job Description

Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer satisfaction/retention.

Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting.

Proactively identify, summarize, and verify potential issues through user feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization.

Handle unexpected events and tasks assigned by supervisors.

Qualifications

Good at communication, coordination, clear thinking, and flexible problem-solving to quickly clarify user issues.

Working Hours:

5 day/week (including weekends), depending on scheduled roster.

Shift Hours: 11am - 8pm & 15:00pm - 12am (including 1hr break time)

Strong sense of responsibility and independence, good emotional management, and strong ability to handle pressure.

Overtime pay is provided in accordance with the law, and the ability to accept possible overtime/shift changes during event periods.

Typing speed of at least 40 words per minute.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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