IN & OUTBOUND VOICE CUSTOMER SUPPORT CONTACT CENTRE ( Mandarin and Cantonese)
Gratitude IncIN & OUTBOUND VOICE CUSTOMER SUPPORT CONTACT CENTRE ( Mandarin and Cantonese)
Job Description
Key Skills
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Requirement: Degree/Diploma/SPM holder with no experience needed
Working Hour: 5 days in a week (Mon-Sun). Permanent night shift, 8pm-8am (Depends on which shift entitled)
Salary: RM4000-RM4500 + Night shift allowance
Working Roster
5 days per week, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break
twice
Role & Responsibilties:
- Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product,
continuous improvement, and refresher courses). - Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest
day due to business requirement. - Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customer.
Requirements: - Minumim 1 year relevant working experience in voice channel support in customer services
- Minimum Diploma Holder or higher is preferred.
- Strong in communication skill in oral & written, deliver active listening and able to articulate step by
step problem solving. - Proficient in Mandarin either Cantonese and English is a must
- Malaysian Native speaker with above or more required languages is an added advantage
- Always perform duty in professional manner at all times
- To demonstrate willingness and effort to offer help needed to customer and peers with respect
- Being attentive during training & call handling
- Equipped with negotiation skills and able to handle difficult customer over the phone calls.
- Proficient in general computer knowledge & skills.
- Quickly adapt to corporate enrirenment and culture; reading email, acknowledge updates & be
responsive - Always acknowledge and deliver respond to Team leader or supervisor.
- Flexible and quickly adapt to new processws and information changes.
- Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help.
Role
Any Other
Timings
Night Shift (Permanent)
Industry
Telecom / ISP
Work Mode
NA
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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