IT Cisco Support Agent - Korean Speaker

Gratitude Inc

1248 Views

17 hours ago

1-14 Year(s)

RM 7 - RM 10 Thousand p.m

Kuala Lumpur (Kuala Lumpur)

Job Description

Key Skills

Computer Hardware Computer Software Computer Technology Customer Relations Customer Service Technical Support english Software Applications Customer oriented Customer Engagement Korean Language good communication skills Troubleshooting/Debugging COMPUTER SKILL Proficient in English

2 candidate(s) have already applied for this Job. Apply now

Job Title: IT Cisco Support Agent - Native Korean Speaker

Location: Kuala Lumpur

Relocation:Malaysia

Salary Range: 10k-11k

High-Level Role Description:

As a Global Delivery Center (GDC) Agent for Cisco, you will provide exceptional customer support to Cisco customers, partners, and internal requestors. This role involves delivering high-value experiences through various contact channels and requires in-depth knowledge of Cisco’s entire portfolio of Hardware, Software, and Services. The role focuses on simplifying complex issues, ensuring positive interactions, and making decisions based on analytical insights.

Specific Responsibilities:

- Engage with customers, understand their needs, and translate requirements into Cisco work

- Identify issues, conduct Root Cause Analysis (RCA), troubleshoot, and translate customer needs into Cisco work

- Focus on resolving customer issues and providing proactive and predictive support

- Adhere to Cisco business and compliance rules, maintaining a high level of performance

- Collaborate with cross-functional partners and vendor representatives for successful customer outcomes

- Drive process improvement and automation opportunities

- Share tacit knowledge gained through customer interactions with the team

Skillset | Profile:

- Exceptional communication skills, including rapport building and active listening

- Advanced proficiency in written and spoken business English and Korean

- Strong problem-solving, critical thinking, and troubleshooting skills

- Flexibility and adaptability to adjust as the business evolves

- Detail-oriented with the ability to handle complex transactions

- Self-motivated with a drive to succeed and ability to manage multiple tasks

- Computer literacy, including experience with case management systems, email, chat, and Windows-based applications

- Intermediate MS Office skills, including V-lookup, Pivot tables, and formulas

How to Apply:

Send your application to daniel.mwai@gratitudeindia.com

Highlight your exceptional communication skills, language proficiency, problem-solving abilities, and experience with Cisco's portfolio. Showcase your adaptability, attention to detail, and ability to handle complex transactions. Emphasize your motivation, time management skills, and proficiency in MS Office.

Role

IT Support

Timings

Rotational Shifts (Permanent)

Industry

IT-Software / Software Services

Work Mode

Work from office

Functional Area

IT Software/Hardware

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Daniel Mwai

Recruiter - Gratitude Inc

NA, kenya

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