Japanese customer service .

Gratitude Inc

1400 Views

12 hours ago

1-2 Year(s)

Kuala Lumpur (Bangsar)

Job Description

Key Skills

Customer Service Customer Care customer support

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1   Attend incoming customer contacts (via telephone, email, chat or via any other medium), log call details onto CRM / call tracking systems and perform call follow up tasks according to procedures.

2   Perform outbound contacts (via telephone, email or via any other medium) in response to incoming contacts and update information in CRM / call tracking systems according to procedures.

3   Deliver a consistent high level of customer service.

4   Ensure correct representation of the customer’s corporate and brand images in all interactions.

5   Maintain product and procedural knowledge and expertise associated with supported products and brands.

6   Escalate potential service issues with Supervisor or designated customer contact person / group.

7   Provide cover for other First Line Agents in their absence, either within the same team or across teams.

8   Liaise with Supervisor on specific projects where requested.

9   Understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.

10   Attend regular Team Meetings.

11   Work on additional tasks required by team management related to keeping up desk performance, quality and customer satisfaction.

Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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