CUSTOMER SERVICE- Japanese native
Gratitude IncCUSTOMER SERVICE- Japanese native
Job Description
Key Skills
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Job description:
A customer service representative plays a crucial role in ensuring customer satisfaction and maintaining positive relationships with customers.
Night Shift.
Roles and responsibilities:
1. Responding to customer inquiries: Addressing customer questions, concerns, and complaints through various communication channels such as phone, email, or live chat in a timely and professional manner.
2. Providing product or service information: Assisting customers by providing accurate and detailed information about products or services, including features, pricing, and availability.
3. Resolving customer issues: Investigating and resolving customer problems or complaints by identifying the root cause, offering appropriate solutions, and following up to ensure customer satisfaction.
4. Processing orders and returns: Assisting customers with placing orders, tracking shipments, and processing returns or exchanges, ensuring accuracy and efficiency.
5. Maintaining customer records: Updating and maintaining customer databases or CRM systems with accurate and relevant information, including interactions, inquiries, and resolutions.
6. Upselling and cross-selling: Identifying opportunities to promote additional products or services to customers based on their needs and preferences.
7. Collaborating with internal teams: Liaising with other departments, such as sales, technical support, or logistics, to resolve customer issues or escalate complex problems when necessary.
8. Following company policies and procedures: Adhering to established guidelines, protocols, and service standards to ensure consistent and high-quality customer service.
9. Continuously improving customer service: Seeking feedback from customers, identifying areas for improvement, and suggesting process enhancements to enhance the overall customer experience.
10. Maintaining professionalism: Demonstrating empathy, patience, and professionalism in all customer interactions, even in challenging situations.
Skills:
- Strong communication skills.
- Problem-solving abilities. and a customer-centric mindset are essential.
- Adaptable, proactive, and having a positive attitude.
Qualifications:
- Degree in Finance or Finance Experience
- CS Experience
- IT knowledge
- N1 or N2 for near-native
- EFSET: B2
Benefits:
- Base: 7k - 7.5kMYR
- Language allowance: 1,000MYR
- Shift Allowance : 600MYR
- Total: 9,100MYR~
Immidiate beginner.
Role
Japanese Language Expert
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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