Customer Service Executive | Cantonese | Chinese | English | Data Centre | Networking | Technical Customer Support

About the Role

We're hiring Customer Service Executives fluent in Cantonese, Chinese, and English to support a Data Centre (Networking) project. This opportunity is ideal for candidates with strong multilingual communication skills who are passionate about delivering excellent customer service in a fast-paced, technology-driven environment.

You will handle customer inquiries through inbound support channels, provide accurate information, resolve customer concerns, and ensure a high-quality customer experience while meeting service and operational targets.

Key Responsibilities

• Handle inbound customer inquiries related to products and services.

• Assist customers with general inquiries, complaints, feedback, and issue resolution.

• Deliver accurate, timely, and professional customer support.

• Meet customer service KPIs, quality standards, and SLA requirements.

• Maintain accurate documentation of customer interactions.

• Work collaboratively with team members to achieve operational goals.

• Follow company policies, processes, and customer service best practices.

Qualifications

• Minimum 18 years old.

• Completed SPM, UEC, SKM Level 3, SVM Level 3, or IGCSE qualification.

• Fluent in Cantonese, Chinese, and English (Reading, Writing, and Speaking).

• Strong communication and interpersonal skills.

• Good computer literacy and the ability to work in a fast-paced environment.

• Customer service or call center experience is an advantage but not mandatory.

Benefits

• Basic Salary

• Night Shift Allowance

• KPI Incentive

• Paid Public Holiday rates.

• Overtime opportunities (when required).

• Comprehensive training provided.

• Shuttle service provided.

• Opportunity to work on a global Data Centre and Networking support project.

Eligibility (Non-Negotiable)

• Candidates must be at least 18 years old.

• SPM, UEC, SKM Level 3, SVM Level 3, or IGCSE qualification is mandatory.

• Fluency in Cantonese, Chinese, and English is mandatory.

• Must be willing to work onsite in Johor Bahru.

• Must be willing to work 24-hour rotational shifts, including weekends and public holidays.

• Candidates must successfully complete the required assessments as part of the interview process.

• Your CV should clearly highlight your language proficiency, education, customer service experience (if any), and current location. Profiles that meet the mandatory requirements will be prioritized for screening.

Apply now by sharing your updated CV along with your Current Location, Current/Expected Salary, Notice Period, and language proficiency details.