Japanese Customer Support associate
Gratitude IncJapanese Customer Support associate
Job Description
Key Skills
22 candidate(s) have already applied for this Job. Apply now
ROle: Associate Customer Support
Location: Cyberjaya, Malaysia
Work mode: Full time office mode
Position Summary:
Handle live contacts of customers and provide appropriate solution to their queries
Roles and Responsibilities
• Handle phone calls with customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
• Any Ad-hoc responsibilities as designated by the supervisor
Key Deliverables (KRA Measure)
• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Complete 9 hours of staffed time on all rostered days
• Handle contacts while maintaining KPI targets as per agreed limits
Applicant’s Specifications & Qualification:
• Excellent customer service skills
• Excellent verbal communication skills in Japanese
• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational and night shifts
• Candidate must be college or vocational school graduates or possess comparable work experience
Education:
High School Graduate: Requires at least 7~8 years of working experience.
Vocational College Graduate: Requires at least 4~5 years of working experience.
University Graduate/ To be Graduated in 2026: No working experience will be acceptable.
Role
Japanese Language Expert
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Machine Operator (Bend – CNC Press Brake)
Gratitude Inc3 - 4 Year(s)
RM 2 - RM 2.4 Thousand p.m
Kuala Lumpur, Malaysia
Live Sales Agent (customer service)
Gratitude Inc1 - 10 Year(s)
Confidential
Selangor, Malaysia
Healthcare Interpretation Support
Gratitude Inc0 - 5 Year(s)
RM 4 - RM 5 Thousand p.m
Johor, Malaysia
Automation Developer (.NET)
Gratitude Inc3 - 5 Year(s)
Confidential
Kuala Lumpur, Malaysia
3 - 5 Year(s)
Confidential
Kuala Lumpur, Malaysia
Senior Tester
Gratitude Inc5 - 6 Year(s)
RM 6 - RM 6.5 Thousand p.m
Selangor, Malaysia
1 - 3 Year(s)
RM 5 - RM 9 Thousand p.m
Selangor, Malaysia
Associate Customer Support - Japanese Speaker
Gratitude Inc1 - 21 Year(s)
RM 8 - RM 10 Thousand p.m
Selangor, Malaysia
Job Title: Accounts Payable Analyst Japanese Speaker
Gratitude Inc2 - 12 Year(s)
RM 12 - RM 13 Thousand p.m
Kuala Lumpur, Malaysia
Customer Service Executive (Native Japanese)
Gratitude Inc0 - 3 Year(s)
RM 7 - RM 8 Thousand p.m
Kuala Lumpur, Malaysia