Gratitude Inc banner
MyGlit Jobs |  Jobs |   Japanese speaking Team leader Jobs in Malaysia in Mumbai & Delhi

Japanese speaking Team leader Jobs in Malaysia

Gratitude Inc
975 Views
1 month ago

Japanese speaking Team leader Jobs in Malaysia

1-15 Year(s)
NA
NA

Job Description

Key Skills

Customer Service Japanese language Mandarin Cantonese Thai Korean Language

196 candidate(s) have already applied for this Job. Apply now

Job Scope:





  • Specific responsibilities:



    • Engage customer, understand their needs and translate this need to Cisco work



    required, and set proper expectations about delivery time



    • Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate



    Customer needs and requests into Cisco work required (service identification)



    • Focus on resolving customer issues, not closing cases; Solve the right problem for the



    requestor by looking beyond the stated requested to the true needs, distinguishing



    between relevant & irrelevant information; adhere to Cisco business and compliance



    rules and professionally say no to requests that violate those policies



    • Utilize proactive approach as indicated in CISCO model, looking beyond the case to



    wider customer account activity and support needs



    • Focus on Business Outcomes and Customer Experience impacting metrics; maintain



    acceptable level of performance as measured via agent certification standards



    • Maintain ownership and accountability of requests; leverage support from Cisco



    Customer Service resources as appropriate to drive resolutions while minimizing



    requestor effort; understand when to seek guidance and team with agents across the



    globe to solve problems



    • Collaborate with cross-functional partners, Cisco and vendor representatives along



    with other resources in support of successful customer outcomes



    • Identify issues, carry out (RCA) Root Cause Analysis on cases that don’t meet



    expectations and implement process fix (in conjunction with Process Owners) to



    prevent future occurrences



    • Share tacit knowledge gained through customer interactions via KM contribution



    approach so that knowledge can be leveraged by entire team



    • Focus on process improvement and automation opportunities via identification,



    qualification, and development of improvement ideas in conjunction with Cisco staff



    Domains:



    • Partner



    • Disti



    • Customer



    • Field



    Skillset | Profile:



    • Exceptional communication skills including rapport building, use of customer centric



    language; demonstrating appropriate urgency; Active listening skills, questioning,



    driving understanding and clarification of customers’ needs



    • Excellent business English comprehension and communication skills, including ability



    to conduct professional phone conversation in business English



    • Advanced Proficiency level in written English for business communication



    • Advanced Transactional skills



    • Excellent verbal and written business communication skills in any other contracted



    language, where applicable



    • Ability to handle difficult situations, diffuse customer conflict by showing empathy;



    properly enforcing business rules that must be followed and offering alternative



    solutions where appropriate



    • Quick learner who easily applies problem-solving, critical thinking, analysis skills and



    troubleshooting



    • Flexible and adaptable to adjust as the business evolves; able to implement changes



    quickly and effectively



    • Detail-oriented with ability to process complex transactions



    • Self -motivated and drive to succeed with natural curiosity, initiative and tenacity to



    drive issues to closure



    • Ability to engage and facilitate activities of others, follow up to understand status and



    help to course-correct to meet expected delivery date



    • Excellent time management skills, ability to juggle multiple tasks while maintaining



    composure



    • Computer literacy including experience with case management systems, email, chat,



    Windows- based applications; ability to effectively navigate multiple systems at once



    to accomplish a task



    • Intermediate MS Office skills, Intermediate to Advanced MS Excel skills, including Vlookup, Pivot tables, and formulas



     



    Salary: 8k - 13 k MYR (negotibale)



    Foreigners can apply for this Position. Work Visa, Travel and 14 days accomadation will be arranged by Infosys







You can also Whatsapp us at +601123062671 for more Details

Role

Team Leader -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Japanese speaking Team leader Jobs in Malaysia in Mumbai & Delhi

Akhil Ahluwalia

Recruiter - Gratitude Inc

NA, india

1+ Followers

500+ Posts

Interview Tips

  • Giving the VNA round?
  • What are the most important skills you acquired as a Soft Skills/VNA trainer?
  • How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Similar Jobs

1 - 15 Year(s)

Customer Service Japanese language Mandarin

Confidential

Kuala Lumpur, Malaysia

1 - 15 Year(s)

Customer Service Japanese language Mandarin

5 - 12 Thousand p.m

Kuala Lumpur, Malaysia

1 - 15 Year(s)

Customer Service Japanese language Mandarin

Confidential

Kuala Lumpur, Malaysia

1 - 15 Year(s)

Customer Service Japanese language Mandarin

Confidential

Kuala Lumpur, Malaysia

1 - 15 Year(s)

Customer Service Arabic

Confidential

Kuala Lumpur, Malaysia

1 - 15 Year(s)

Customer Service Japanese language Mandarin

Confidential

Kuala Lumpur, Malaysia

5 - 9 Year(s)

Japanese language Operations Management BPO Skills

14 - 18 Thousand p.m

Kuala Lumpur, Malaysia

1 - 15 Year(s)

Customer Service

Confidential

Selangor, Malaysia

1 - 15 Year(s)

Customer Service Japanese language Mandarin

Confidential

Kuala Lumpur, Malaysia

1 - 15 Year(s)

Customer Service Indonesian

Confidential

Johor, Malaysia