Live Sales Agent (Customer Service) - Cantonese + Mandarin + B2 English
Gratitude IncLive Sales Agent (Customer Service) - Cantonese + Mandarin + B2 English
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
ROLE: Live Sales Agent (Customer Service) - Cantonese
START DATE: ASAP
WORK SCHEDULE: Mon to Fri, 8am to 5pm
LOCATION: Damansara Uptown, Imazium ( Petaling Jaya, Selangor )
SALARY AND BENEFITS:
Basic: RM 4000 - RM4500
KPI incentive: RM 250 depends on performance
Public Holiday double pay
Free meal per day
LANGUAGE: Cantonese + Mandarin + B2 English
QUALIFICATIONS:
●English proficiency at B2 level or higher (90% of support is handled in English, will need to handle customers from USA, Australia, Europe & etc)
●Ability to handle 10% of Cantonese & Mandarin language queue (will need to handle customers from Hong Kong, Taiwan & China)
●Minimum 1 year of experience in BPO Customer Service or Sales
●Willingness to work onsite – remote work is not available
JOB DESCRIPTION
Responsibilities:
● Call Center Sales Agent responsible for achieving call center metrics and driving sales ecommerce revenue for clients.
● Assist customers in purchasing client products online, by walking them step by step through purchase, or building a custom cart and sending the link to the customer for purchase.
● When customer is unable to purchase online, create sales lead in CRM to be serviced by sales team
● Triage support and billing inquiries and direct customers to the appropriate channels
Basic Skill Requirements:
● Understanding of technology industry
● Call center experience
● Utilize Customer Relationship Management (CRM) tool
Preferred Skill Requirements:
● Experience as a sales representative in a call center environment
● Direct SaaS/Cloud/Platform selling experience
● Direct Cloud PBX Product selling experience
● Salesforce CRM experience preferred
● Knowledge of solution-selling techniques
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
3 - 5 Year(s)
RM 5 - RM 9 Thousand p.m
Selangor, Malaysia
Senior Tester
Gratitude Inc5 - 6 Year(s)
RM 6 - RM 6.5 Thousand p.m
Selangor, Malaysia
Software Developer (Full Stack) – Java & Angular
Gratitude Inc3 - 4 Year(s)
RM 5 - RM 6 Thousand p.m
Kuala Lumpur, Malaysia
0 - 1 Year(s)
RM 3 - RM 3.4 Thousand p.m
Johor, Malaysia
Machine Operator (Bend – CNC Press Brake)
Gratitude Inc3 - 5 Year(s)
RM 2 - RM 2.4 Thousand p.m
Selangor, Malaysia
0 - 1 Year(s)
RM 2 - RM 2.1 Thousand p.m
Johor, Malaysia
2 - 4 Year(s)
RM 3 - RM 9 Thousand p.m
Selangor, Malaysia
3 - 4 Year(s)
RM 3 - RM 9 Thousand p.m
Selangor, Malaysia
2 - 3 Year(s)
RM 3 - RM 9 Thousand p.m
Selangor, Malaysia
1 - 5 Year(s)
Confidential
Pahang, Malaysia