Mandarin or Cantonese CS - IT Technical (Work from home)

Gratitude Inc

1406 Views

12 hours ago

1-2 Year(s)

Kuala Lumpur (Bangsar)
(Base Location for WFH)

Job Description

Key Skills

Technical

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Vacancy: Mandarin or Cantonese CS - IT Technical (Work from home)

Location: Bangsar South, Malaysia.

Salary: Total pay RM4500

RM 15,000 signing bonus-be paid in 1st month salary

Languages: Mandarin or Cantonese + English (B2)

Joining date: 30th October, 2023

Work Hour: Time: 8am – 5pm / 9am-6pm / 10am – 7pm (Mon – Fri)

Mode: WFH (Subjected to changes) - First 3 / 4 months training in our office at Bangsar South and will be working from home consequently.

Job Description: Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base Identify and relate with various customer needs and scenarios provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner Remain updated in client and industry led processes, technology applications, utilities, and products Utilize various client-based tools and applications for customer management and servicing Transfer customers to appropriate departments when required Conduct data entry, documentation, and case management Work and partner with others within a team-based environment Achieve and maintain required metrics and goals The role is 50% sales and 50% technical support with account management.

Technical Skills: Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla Familiarity with website scripting languages such as PHP Familiarity with databases such as MySQL Familiarization on network protocols like SSH, FTP and SFTP Knowledge in SSL, DHCP, DNS, TCP/IP, Internal Server Error and Resolution Extensive knowledge of internet technology required Excellent computer skills specifically using a CRM database system Strong and accurate data entry skills are required

Requirements: Wired connectivity preferably fiber connection Minimum download speed of 25MBPS Recent internet billing statement (Actual Billing Statement)

Interested candidates send your cv to saloni@gratitudeindia.com

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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