Mandarin Speaker (FB Chat Support)
Gratitude IncMandarin Speaker (FB Chat Support)
Job Description
Key Skills
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Degree- No CS experience
Diploma- 1 year CS experience
SPM- 3 years’ experience
Exp: RM3.5k-RM3.8k + RM500 (Complexity Allowance)
Fresher: RM3.4k + RM500 (Complexity Allowance)
Rotational Shift
24*7
POSITION SUMMARY:
The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.
DUTIES AND RESPONSIBILITIES:
• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the
appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as
required
• Perform all procedures accurately, including following documented call flows, work processes,
data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers
are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the
processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native
speakers, in their native language
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
Telecom / ISP
Work Mode
NA
Process
Chat
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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