Customer Service Executive

Gratitude Inc

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16 hours ago

1-3 Year(s)

RM 5 - RM 10 Thousand p.a

Job Description

Key Skills

Bahasa english good communication skills typing skills

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Head count - 20

Intake date:- Feb 7th 2022 & Feb 28th 2022

Salary :- RM 2500

6th Working allowance:- 300 **

Night Shiftt Allownce:- 300*

*(upto)

** if required

Location:-Johor Bahru

Job Description:

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company’s products

Exceeding customer expectation in terms of customer service & accurate information.

Working in a team to achieve the required KPI elements and SLA.

To be successful in this role, the candidates will need to have:

Good communication skills (Based on project language requirements).

SPM leavers who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided.

Candidate are required to work on rotational shifts. Will be given 1 day off in a week.

Working experience in the service industry will be an added advantage for this position.

How this career will benefit the candidates:

Career Path: Candidate will have the opportunity to climb the corporate ladder to a managerial role in the future.

iSTAR – System for Appraisal & Rewards – The STAR training is to help company employees to identify their weakness and to develop future leaders for the company.

English Training – Company provides English trainings to employees who would like to improve their communication & business writing skills.

Additional benefits - Shift allowances, Performance incentives and Overtime claims.

Please complete the attached application form and assessment and share to us with their updated resume & typing test result from the below link:

Typing Test : https://www.typingtest.com/

Candidates need to choose 2 minutes duration & Hard Text option.

Typing Test Passing Score, Gross Speed: 25 WPM, Accuracy: 85 %

Role

Any Other

Timings

Rotational Shifts ()

Industry

Telecom / ISP

Work Mode

Process

Voice

Functional Area

Any Other

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