Quality Analyst
Gratitude IncQuality Analyst
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
Essential Functions/Core Responsibilities
• One should be ok watching the egregious content
• Someone coming from COMO /content moderation background
● Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
● Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
● Complete phone time to keep current on programs (as applicable)
● Contribute to maintaining forms and l
● Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
● Bachelor’s Degree in related field from a four-year college or university with less than one year of relevant experience preferred
● Effective communication skills, both written and verbal
● Proficient in Microsoft Office
● Ability to multitask and meet timelines on deliverable
● Detail-oriented
NOTE: The paperwork and relocation expenses will be handled by the company
Role
CRM/Cust. Service Mgr
Timings
Flexible (Permanent)
Industry
Telecom / ISP
Work Mode
NA
Process
Non-Voice
Functional Area
Banking / Insurance
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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