Mandarin speakers needed urgently | Call Centre Jobs

Gratitude Inc

1357 Views

14 hours ago

1-2 Year(s)

Pulau Pinang (Georgetown)

Job Description

Key Skills

Customer Service Mandarin BPO Call center Must be fluent in speaking both Mandarin and English

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George Town ,Penang

Rotational Shift

Key Responsibilities:

•   Maintaining a positive, empathetic, and professional attitude toward customers always.

•   Responding promptly to customer inquiries.

•   Communicating with customers through various channels.

•   Acknowledging and resolving customer complaints.

•   Knowing our products inside and out so that you can answer questions.

•   Processing orders, forms, applications, and requests.

•   Keeping records of customer interactions, transactions, comments, and complaints.

•   Communicating and coordinating with colleagues as necessary.

•   Providing feedback on the efficiency of the customer service process.

•   Managing a team of junior customer service representatives.

•   Ensure customer satisfaction and provide professional customer support.

Essential Skills, Knowledge, and Experience:

•   Bachelor’s Degree or at least Diploma or equivalent in any discipline.

•   Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions

•   Call centre experience is not a ‘must’ but would be a distinct advantage

•   Minimum of 6 months work experience in customer support in any industry

•   Active Listening Skills.

•   Ability to handle queries and objections in a professional manner.

•   Passionate about communication and interacting with people is key to success in this role.

•   Able to receive continuous feedback and work in a fast-paced working environment

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Brenda Mielizu

Recruiter - Gratitude Inc

NA, kenya

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