NATIVE JAPANESE OPERATIONS MANAGER IN KUALA LUMPUR

Gratitude Inc

1669 Views

19 hours ago

0-5 Year(s)

Kuala Lumpur (Kuala Lumpur)

Job Description

Key Skills

good communication skills

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Requirement:

• Working under the pressure

• Fluency in English (Speaking, listening, writing and reading). working 100% English.

• University/Colleges required.

• English has to be advance

• Experience in managing team (up 50HC) more than 3 years

• Good to have experience in CS/BPO/Sales/Client relationship. Otherwise, candidate has to

be confidence in communication

• Able to 24/7, shift time will follow client demand (No fixed shift)

• Working 5 days, 2 days off per week ( depend on the Ops schedule)

Responsibilities:

• Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining

high level of employee and customer satisfaction

• Establishing and managing relationship with stakeholders

• Oversight of team – organizes resources, sets goals, carries out strategy from Executives

and client on a day to day basis; reporting responsibilities

• Responsible for following agreed governance model, escalation & communication plan

• To ensure team members achieve agreed standards in relation to their job assignments.

• To ensure training of new staff on the corporate policy rules to be adhered to

• To ensure that the buddy system is put in place to maintain the operation with minimal

disruption in times of annual leave/sick leave/study leave and daily working hour schedules

• To monitor and document work schedule of staff and absences.

• Build strong partnership with the client by growing and nurturing the existing relationships

to ensure operational cohesion & effective foundation for future growth

• Taking weekly and monthly calls with clients to understand the expectations from the teams

and provided updates

• Ensure that all audit related issues are brought to a close

• Identify and drive continuous improvements and initiatives in process

• Coach & mentor Team lead so that they are able to manage their teams better

• Hiring of leads and managers, training, inductions, employee & client satisfaction scores,

performance Appraisals and attrition management

Role

Any Other

Timings

Rotational Shifts (Contract To Hire)

Industry

IT-Software / Software Services

Work Mode

Hybrid

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Dancan Kazythreesixty

Recruiter - Gratitude Inc

NA, kenya

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