Operations Manager

Gratitude Inc

1028 Views

17 hours ago

Operations Manager

8-20 Year(s)

RM 5 - RM 10 Thousand p.a

Job Description

Key Skills

BPO Voice Process Operations Management operations skills BPO Skills

1 candidate(s) have already applied for this Job. Apply now

Location: HCM City, Vietnam

Responsibilities:

• Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level

of employee and customer satisfaction

• Responsible for following agreed governance model, escalation & communication plan

• To ensure team members achieve agreed standards in relation to their job assignments.

times of annual leave/sick leave/study leave and daily working hour schedules

• Build strong partnership with the client by growing and nurturing the existing relationships to

ensure operational cohesion & effective foundation for future growth

• Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates.

• Hiring of leads and managers, training, inductions, employee & client satisfaction scores,

performance Appraisals and attrition management

• To be the Key contact for all problems and queries with specific business assigned.

Requirement:

• Candidate must have Bachelor’s degree in operations management or related field.

• Very excellent in English

• At least 08 years of professional experience in Operation Management/Customer Service in Call Center or relate services, at least 03 years of senior management experience (Manager level). Must possess effective communication skills (written and verbal)

Role

Any Other

Timings

Flexible ()

Industry

Telecom / ISP

Work Mode

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Nikita Nagpal

Recruiter - Gratitude Inc

NA, india

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