Operations Manager (Japanese Native )
Gratitude IncOperations Manager (Japanese Native )
Job Description
Key Skills
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๐๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ:
Seamless operations management, ensuring timely SLA delivery and high employee/customer satisfaction
Establishing and nurturing stakeholder relationships
Oversight of team, goal setting, strategy implementation, and reporting
Adherence to governance model, escalation plan, and communication strategy
Training and development of staff on corporate policies
Building strong client partnerships through regular communication and updates
Conducting weekly/monthly client calls to align expectations and provide updates
Closing audit-related issues and driving continuous process improvements
Coaching and mentoring team leads for effective team management
Hiring, training, performance appraisals, and attrition management
๐๐๐ช๐ฎ๐ข๐ซ๐๐ฆ๐๐ง๐ญ๐ฌ:
Ability to work under pressure
Fluent in English (speaking, listening, writing, reading)
University/College degree
3+ years of team management experience (50+ HC)
Preferred experience in CS/BPO/Sales/Client relationship
Flexibility for 24/7 shifts based on client demand
5 days a week, 2 days off (based on Ops schedule)
Role
Operations Manager
Timings
Day Shift (Permanent)
Industry
Other
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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