Operations Manager - Native Japanese
Gratitude IncOperations Manager - Native Japanese
Job Description
Key Skills
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Operations Manager - Native Japanese
Join Our Dynamic Team!
Why Work With Us:
- Exciting Growth Opportunities: Be a key player in our expansion and future success.
- Client-Centric Approach: Build and nurture client relationships in a collaborative environment.
- Continuous Learning: Drive improvements and initiatives while enhancing your own skills.
- Global Exposure: Work with diverse teams and be the go-to person for specific business challenges.
- Supportive Culture: We believe in coaching, mentoring, and empowering our team members.
Responsibilities:
- Client Connection: Foster existing client relationships and set the stage for future growth.
- Communication Excellence: Regularly engage with clients, providing updates and understanding team expectations.
- Problem Solver: Efficiently close audit-related issues and drive continuous process improvements.
- Team Empowerment: Coach and mentor Team Leads for effective team management.
- Talent Management: Lead recruitment, training, and development of leads and managers.
- Performance Dynamics: Segregate and manage team performance while identifying training needs.
- Customer Focus: Timely follow-up on internal customer queries to ensure satisfaction.
- Collaborative Spirit:Work closely with internal teams, contributing to a seamless operational flow.
Requirements:
- Resilience: Ability to thrive under pressure.
- Language Proficiency: Fluent in English (speaking, listening, writing, and reading).
- Educational Background: University/College degree required.
- Language Skills: Advanced proficiency in English.
- Leadership Experience: Minimum 3 years of team management (up to 50HC).
- Industry Exposure: Preferred experience in CS/BPO/Sales/Client relationship or strong communication skills.
- Flexibility: Available for 24/7 work based on client demand (no fixed shift).
- Work-Life Balance: 5 days working, 2 days off per week (depends on operational schedule).
- Global Adventure: Ready to relocate to Malaysia. The employer covers flight ticket expenses for qualified candidates.
How to Embark on this Exciting Journey:
If you are a dynamic professional ready for a thrilling challenge, apply now by sending your application to [daniel.mwai@gratitudeindia.com](mailto:daniel.mwai@gratitudeindia.com). Only apply if you meet the criteria and are eager to embrace this fantastic opportunity!
*Note: Your future career adventure awaits – seize it with us!
Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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