Position Title Marketing Partnerships Manager - Japanese

Gratitude Inc

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13 hours ago

5-8 Year(s)

Kuala Lumpur

Job Description

Key Skills

Japanese language Thai customer service analyst

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Create and manage the campaign schedule across the portfolio of partner brands - working on the strategy and framework of the activity and leading the team through the design, channel mix and execution.

Liaise with the partners and internal stakeholders on marketing direction to build and drive engagement, interactions that meet the KPIs and business needs.

Create and brainstorm new marketing campaigns to capture interest, build awareness and assist members through the purchase journey.

Develop and maintain the database and segmentation of the partner brands using best practice of member life cycles, and data privacy.

Be responsible for brand growth, working on nurture, re-engagement, and retention strategies to help maintain and grow market share, increase sales and memberships.

Responsible for the implementation of new marketing channels where required as the business expands into different regions.

Manage, support and guide team members (where applicable) to complete marketing activity for the specific brands.

Strong analytical skills to report on campaign and always-on activity on a regular basis to understand progress and optimise for best results.

Conduct quarterly marketing meetings with partners to reflect on activity, optimise future activity and maintain a good rapport with key stakeholders.

Assist with the production of artwork, sourcing images and writing and editing copy.

Ability to create clear briefs for team members while also be able to interpret briefs and project tasks and deliver work in an autonomous environment.

Stay abreast with marketing trends and consumer behaviours across Australia Pacific region.

Undertake other duties which may be negotiated from time to time with the Manager.

Key Relationships:

All internal and external stakeholders, members, and clients of and Our Vacation Centre Pty Ltd

Necessary skills for this position:

A person in this position should have experience within a similar role:

Strong track record of multi-channel marketing campaigns.

Experience with WeChat and Whatsapp or other messaging channels.

5+ years marketing experience.

Experience managing team members.

Experience with partnership or account management, with varied business models and requirements.

Work effectively in a remote team environment with the ability to work autonomously.

Demonstrate well-developed verbal, written and interpersonal communication skills in English and one Asia language, preferably Mandarin, Japanese or Thai.

Demonstrate a thorough understanding and adhere to policies surrounding confidentiality and privacy of client, product and company information.

Promote workplace safety, equity and diversity and participative management practices in the workplace

Maintain a high level of attendance, and punctuality.

Display an ongoing commitment to continuous professional development and quality customer service.

Have, or quickly acquire, a clear understanding of the company policies and procedures and always comply with these.

Demonstrate and promote the company values at all times:

Criteria and Experience

Demonstrated experience with qualifications and/or an equivalent level of expertise and experience to undertake the role.

Appropriate qualification and/or experience attained through previous appointments, service and/or study

Proven experience working with WeChat or other messaging apps.

Written and verbal communication in one Asia language – Chinese, Japanese or Thai.

Proven experience of high-volume email campaigns.

Experience working in email campaign management tool; Marketo, Acoustic, Mailchimp would be preferable.

Understanding of the travel and cruise industry would be highly regarded.

Ability to assess workload timeframes and priorities, as well as plan and deliver multiple tasks on-time (or ahead of schedule).

Experience with agency and partnership management.

Role

Manager -Customer Service

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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