QA Analyst - Native Japanese

Gratitude Inc

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6 months ago

QA Analyst - Native Japanese

2-5 Year(s)

Pulau Pinang (Georgetown)

Job Description

Key Skills

Quality assurance Quality Assurance/QA Quality Control Quality Standards Quality Analyst Quality Analyst skills quality assurance Bpo At least 1 year of relevant working experience in BPO / ITES industry, preferably in Quality/Compliance role Sr Quality Analyst

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Job Title: Quality Assurance Analyst (Native Japanese)

Basic Salary: RM9,000 - RM14,000

Location: LV, Georgetown Penang Malaysia

Shift: 24/7 Rotational

Qualification: Bachelor’s degree in any discipline / Diploma with min 3 years experience as a QA Analyst.

Key Attributes:

Preferred experience as a Quality Analyst with a BPO prereferably in a travel account.

Must have excellent communication skills (Verbal/Read/Write) both in English & Japanese. (English Assessment B2)

Must have hands on experience in monitoring Transcational Qaulity for a travel or customer service account with a BPO

Must have excellent understading on the TQM principles and methodlogies.

Key Responsibilities:

• Construct searches and reports designed for automated analysis and topic identification in recorded

conversations from a contact center environment.

• Make recommendations and define strategies that solve critical business problems, through both

established industry best practices and creative innovations.

• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified

project objectives.

• Package, deliver, and at times present key findings and briefings.

• Conduct evaluations to identify areas of improvement.

• Monitor, analyze & audit trainees’ performance and call out any unusual trends.

• Identify training needs by working with operations team and QA.

Note : Company will provide work visa and flight ticket with one week hotel accommodation for shortlisted candidates who can join immmediately.

Role

Quality Coach

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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