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MyGlit Jobs |  Jobs |   Customer Service Representative - Cantonese Speaking in Mumbai & Delhi

Customer Service Representative - Cantonese Speaking

Teleperformance
1213 Views
4 months ago

Customer Service Representative - Cantonese Speaking

0-1 Year(s)
3 - 4 Thousand p.m
Kuala Lumpur (Kuala Lumpur)
(Base Location for WFH)
Kuala Lumpur (Kuala Lumpur)
(Base Location for WFH)

Job Description

Key Skills

Cantonese Customer Service Agent Mandarin or Cantonese Voice Support Fluent both Cantonese and English

1 candidate(s) have already applied for this Job. Apply now

Who is Teleperformance Malaysia?



Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024). 



Responsibilities




  • Handle pre and post reservation inquiries by phone, e-mail and fax;

  • Handle customer requests by phone and e-mail;

  • Modify, change and/or cancel existing reservations;

  • Make outbound calls to hotels/guests to arrangement special requests;

  • Act as liaison between guest and hotel to resolve complaints;

  • Manage relationships with hotels by providing high levels of customer service and account management support.



Requirements




  • Excellent communication skills in language required; English & Cantonese

  • Excellent commercial understanding.

  • Problem solving.

  • Sense of responsibility.

  • Independent and customer friendly.

  • Experienced with Customer Care, internet and hotel industry;

  • Available for changes in shift schedule on a monthly rotation schedule or as business needs require.



#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard

Role

Customer Success Specialist

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

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MyGlit Jobs |  Jobs |   Customer Service Representative - Cantonese Speaking in Mumbai & Delhi

Thida Aung

Recruiter - Teleperformance

NA, malaysia

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500+ Posts

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