Quality Analyst

Gratitude Inc

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1 month ago

Quality Analyst

1-3 Year(s)

9 - 14 Thousand p.m

Pahang

Job Description

Key Skills

Customer Relations Customer Service Customer Management

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Details: Native Japanese

Basic salary: RM9,000 - RM14,000

Location: LV, Georgetown Penang

Shift: 24/7 Rotational

DOJ: March 2024

HC Required : 4HC (Japanese)

Requirement:

Native Japanese

Specific Experience : Preferred QA experience and travel experience.

Education: Above Diploma + working experience more than 3 years. Bachelor’s degree fresh graduate is applicable.

English Assessment : B2

________________________________________________________________

Mandarin Speaker

Language: Mandarin and English

b. Specialization: Customer Service background

c. Target Onboarding Date: ASAP

d. Salary Range: 5,500 - 6,500

e. Location: Georgetown, Penang

f. Type: Full-time

g. Shift: possible 24/7

Requirements .

• Degree in discipline or equivalent diploma

• Minimum 1 year of Quality Analyst experience.

• Fast learner who requires minimal supervision.

• Experience in preparing and presenting written project status reports and executive briefings.

• Phenomenal communication, presentation, and public speaking skills.

• Organizational and time management abilities.

• Critical thinking, analytical and decision-making abilities.

• People management.

**A bold text example**

Responsibilities .

• Construct searches and reports designed for automated analysis and topic identification in recorded

conversations from a contact center environment.

• Make recommendations and define strategies that solve critical business problems, through both

established industry best practices and creative innovations.

• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified

project objectives.

• Package, deliver, and at times present key findings and briefings.

• Conduct evaluations to identify areas of improvement.

• Monitor, analyze & audit trainees’ performance and call out any unusual trends.

• Identify training needs by working with operations team and QA.

Role

QA Analyst

Timings

Rotational Shifts (Permanent)

Industry

Internet / Ecommerce

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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