Customer Service Advisor

Teleperformance

3097 Views

2 months ago

Customer Service Advisor

0-1 Year(s)

2 - 3 Thousand p.m

Pulau Pinang (Georgetown)

Job Description

Key Skills

Customer Relations Customer Service Customer service advisor BPO Operations Customer Care inbound and outbound process customer success

38 candidate(s) have already applied for this Job. Apply now

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Responsibilities

Proven experience in customer-facing roles (phone, chat, in person).

Passionate about delivering exceptional customer experiences.

Excellent communication skills, adaptable to different audiences.

Flexible problem-solving approach, committed to exceeding expectations.

Thrives in a team environment, eager to learn and grow.

Curious and inquisitive, always seeking professional excellence.

Effective time management and multitasking abilities.

Requirements

Familiarity with IOS and/or MacOS, or comparable technology is preferred.

Fluent in the required language English (speaking, reading, and writing)

Experienced in technical troubleshooting.

Familiarity with various devices (smartphones, tablets, PCs).

Analytical skills for resolving complex issues.

Proficient in navigating multiple systems and tools.

Self-managing in fast-paced environments.

Embraces challenges and takes on additional responsibilities.

Maintains professionalism and composure under pressure.

Accepts feedback, welcomes coaching, and demonstrates growth.

Willing to Relocate to Penang

Willing to work rotational shift

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Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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