SERVICE SPECIALIST- ENGLISH SPEAKING

Gratitude Inc

1336 Views

16 hours ago

0-2 Year(s)

Pulau Pinang (Georgetown)

Job Description

Key Skills

Sales

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Job Details

Company: Top BPO Malaysia

Location: Livingston Tower, George Town, Penang

Shift: 5 working days (Rotational Shift)

Job Highlights

Work Life Balance Environment

Ongoing training and development opportunities.

Fun and collaborative work environment.

Diversified and inclusive culture

Language Allowance + Night Shift Allowance

Job Overview: As a Service Specialist, you will be responsible for the direct marketing, sales and fulfilment of client’s products and services to existing and new customers. You will be responsible for using the web and the Telesales channel to fulfil customer requests for client’s products as well as third party products to its customers as well as interact with the Supplier through the client’s system Manager.

Responsibilities

Delivering superior customer interactions, as assessed through the client's call quality reports, call audits, and customer satisfaction surveys.

Presenting to the public a strong working expertise in all clients Supported Products (now and in the future) as measured by client’s call quality reports, call audits, and customer satisfaction survey scores.

Ensuring innovation and quality in all Customer interactions as measured reports and customer satisfaction survey

Capturing all required data elements in client’s internal Online Store and other systems of record as required by training and operational procedures.

Maintaining a general awareness of our client’s strengths in the industry and assisting Customers by answering queries relating to their order status, changes, and delivery timeframes

Requirement

Minimum of Diploma in any field

Professional working experience dealing with face-to-face or virtual interactions with customers preferred.

Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration.

Demonstrated ability to write in the local and regional languages as well as English.

Excellent understanding and knowledge on high technology products and computers and operating systems

Effective time management strategy including ability to multi-task, prioritize, organize, and balance workload.

Excellent judgment and decision-making skills

Empathetic and customer focused.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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