![Gratitude Inc banner](https://media.myglit.com/storage/app/public/company/banner/banner1709040208.jpeg)
Team Lead - English (Indonesian or Filipino candidates)
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Provide mentorship, guidance, and career development to members of their team. Lead a
• high-performing team through an exciting transition to build problem solving, critical.
• thinking, analytical and technical capabilities which will enable the department to develop deeper, more
scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring progress, and
sharing results.
• Deliver projects involving quantitative analysis, industry research, and strategy development, working
directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy through effective
communication.
• Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these
goals.
• Managing the day-to-day activities of the team.
• Empowering team members with skills to improve their confidence, product knowledge, and
communication skills.
• Conducting quarterly performance reviews.
Bachelor’s degree or equivalent diploma
• Minimum 2-3 years of people management experience as TL.
• Has the ability to deliver feedback and coaching to team members basis the collected data from Quality
monitoring and reporting development plan to stakeholders in an actionable format.
• Must be able to spot trends and tendencies with data and drives team to look for insights.
• Strategic thinker with strong analytical and creative problem-solving skills
• Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders
on action plan execution.
• Significant experience in a complex fast paced environment
• Passion for ensuring an excellent user experience
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
![](https://myglit.com/images/job_details/image 14.png)
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Similar Jobs
![MyGlit Jobs | Jobs | Mandarin Speaking Jobs in Penang in Mumbai & Delhi](https://myglit.com/images/gratitude-india-logo.png)
Mandarin Speaking Jobs in Penang
Gratitude Inc1 - 15 Year(s)
5 - 12 Thousand p.m
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Customer Success Specialist-(Mandarin) in Mumbai & Delhi](https://myglit.com/images/gratitude-india-logo.png)
Customer Success Specialist-(Mandarin)
Gratitude Inc1 - 5 Year(s)
2 - 3 Thousand p.m
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Vietnamese Interpreter- Work From Home (Night Shift) in Mumbai & Delhi](https://media.myglit.com/storage/app/public/company/logo/tplogo1709188712.jpeg)
Vietnamese Interpreter- Work From Home (Night Shift)
Teleperformance0 - 1 Year(s)
4 - 5 Thousand p.m
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Technical Support Executive- Mandarin Speakers in Mumbai & Delhi](https://myglit.com/images/gratitude-india-logo.png)
Technical Support Executive- Mandarin Speakers
Gratitude Inc1 - 15 Year(s)
Confidential
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Training and Quality Analyst - Filipino in Mumbai & Delhi](https://myglit.com/images/gratitude-india-logo.png)
Training and Quality Analyst - Filipino
Gratitude Inc2 - 3 Year(s)
Confidential
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Korean Speaker Jobs in Penang- Top BPO in Mumbai & Delhi](https://myglit.com/images/gratitude-india-logo.png)
Korean Speaker Jobs in Penang- Top BPO
Gratitude Inc1 - 15 Year(s)
Confidential
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Customer Service Advisors - Gaming(Native Korean) in Mumbai & Delhi](https://myglit.com/images/gratitude-india-logo.png)
Customer Service Advisors - Gaming(Native Korean)
Gratitude Inc1 - 4 Year(s)
8 - 9 Thousand p.m
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | E-Care Beauty Advisor - Thai Speaking (Based in Bangkok) in Mumbai & Delhi](https://media.myglit.com/storage/app/public/company/logo/tplogo1709188712.jpeg)
E-Care Beauty Advisor - Thai Speaking (Based in Bangkok)
Teleperformance0 - 1 Year(s)
2 - 3 Thousand p.m
Pulau Pinang, Malaysia
![MyGlit Jobs | Jobs | Korean Speaker Jobs in Petaling Jaya in Mumbai & Delhi](https://myglit.com/images/gratitude-india-logo.png)
Korean Speaker Jobs in Petaling Jaya
Gratitude Inc1 - 15 Year(s)
Confidential
Kuala Lumpur, Malaysia
![MyGlit Jobs | Jobs | Content Moderator Jobs in Selangor in Mumbai & Delhi](https://myglit.com/images/gratitude-india-logo.png)
Content Moderator Jobs in Selangor
Gratitude Inc1 - 15 Year(s)
5 - 12 Thousand p.m
Kuala Lumpur, Malaysia