Team Leader BPO Operations

Gratitude Inc

791 Views

2 months ago

Team Leader BPO Operations

2-9 Year(s)

Pulau Pinang (Georgetown)

Job Description

Key Skills

Mandarin Team Leader Team lead operation operation team leader OPERATIONS TEAM LEADER Team leader BPO Must be fluent in speaking both Mandarin and English mandarin + english speaker

5 candidate(s) have already applied for this Job. Apply now

Job Title : Team Leader (Mandarin & English)

a. Language Requirements: Mandarin and English

b. Specialization: Customer Service background

c. Target Onboarding Date: ASAP

d. Salary Range: 5,500 - 6,500

e. Location: Georgetown, Penang

Requirements :

• Bachelor’s degree or equivalent diploma

• Minimum 2-3 years of people management experience as TL.

• Has the ability to deliver feedback and coaching to team members basis the collected data from Quality

monitoring and reporting development plan to stakeholders in an actionable format.

• Must be able to spot trends and tendencies with data and drives team to look for insights.

• Strategic thinker with strong analytical and creative problem-solving skills

• Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders

on action plan execution.

• Significant experience in a complex fast paced environment

• Passion for ensuring an excellent user experience

Responsibilities:

• Provide mentorship, guidance, and career development to members of their team. Lead a

• high-performing team through an exciting transition to build problem solving, critical.

• thinking, analytical and technical capabilities which will enable the department to develop deeper, more

scalable solutions.

• Establish team goals and work with direct reports on strategies for executing, measuring progress, and

sharing results.

• Deliver projects involving quantitative analysis, industry research, and strategy development, working

directly with global cross-functional teams to problem solve analytical approaches and develop solutions.

• Identify actionable insights, suggest recommendations, and influence team strategy through effective

communication.

• Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these

goals.

• Managing the day-to-day activities of the team.

• Empowering team members with skills to improve their confidence, product knowledge, and

communication skills.

• Conducting quarterly performance reviews.

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.