Team Leader ( Japanese Native)
Gratitude IncTeam Leader ( Japanese Native)
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
ROLE : Team Leader, Operation
LOCATION :Cyber Jaya
Salary : 11-12 k MYR
Rotational Shifts
Role & Responsibilities:
Operation Compliance Management
• Recruitment, mentoring and training up junior and new staffs
• Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily
operation workflow.
• Performance management: career counseling, coaching, performance development, 1:1's
mentoring, Team huddle, Ops calibration etc... to make sure the team achieve the glide goal.
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
• Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback
regarding productivities and quality problems for service improvement.
Business Management Responsibilities
• Work with workforce management tools and business tools to monitor calls and
emails/Chat/Messaging to ensure schedules are achieved
• Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)
• Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build-up the project.
Working with Global team & build up client relationship and handle all reports (if needed)
• Ready to work some assignments from Ops Lead
Requirement:
• Fluency in English (Speaking, listening, writing and reading). working 100% English.
• University/Colleges required.
• 2 years minimum supervising/leading a team of 15 or more people, in a call center/contact center
environment.
• Experience in a high-growth organization strongly preferred.
• Must be available to work 24/7. Working 5 days, 2 days off per week (depend on the Ops
schedule)
Role
Team Leader
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
1 - 3 Year(s)
RM 8 - RM 9 Thousand p.m
Kuala Lumpur, Malaysia
1 - 3 Year(s)
RM 20 - RM 40 Thousand p.m
Kuala Lumpur, Malaysia
Korean Customer success Specialist for a Top BPO
Gratitude Inc1 - 2 Year(s)
Confidential
Pulau Pinang, Malaysia
Trainer Native Japanese
Gratitude Inc3 - 8 Year(s)
RM 9 - RM 14 Thousand p.m
Kuala Lumpur, Malaysia
Hiring For Japanese Customer Service in Setapak
Gratitude Inc1 - 15 Year(s)
RM 20 - RM 40 Thousand p.m
Kuala Lumpur, Malaysia
0 - 1 Year(s)
Confidential
Johor, Malaysia
CSR - Native Taiwanese For TOP BPO
Gratitude Inc0 - 1 Year(s)
RM 2 - RM 3 Thousand p.m
Pulau Pinang, Malaysia
Data Engineer
Gratitude Inc3 - 5 Year(s)
RM 4 - RM 6 Thousand p.m
Kuala Lumpur, Malaysia
Customer Service Executive
Gratitude Inc1 - 2 Year(s)
RM 2 - RM 2.1 Thousand p.m
Johor, Malaysia
Hiring for CCE Gaming Account #thai #korean #vietnamese
Gratitude Inc1 - 4 Year(s)
RM 30 - RM 40 Thousand p.m
Kuala Lumpur, Malaysia