Trainer - Native Japanese/ Local Malaysian Mandarin speaker
Gratitude IncTrainer - Native Japanese/ Local Malaysian Mandarin speaker
Job Description
Key Skills
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Basic salary: RM9,000 - RM14,000
Location: LV, Georgetown Penang
Shift: 24/7 Rotational
DOJ: March 2024
HC Required : 4HC (Japanese)
Requirement:
Native Japanese
Specific Experience : Preferred Trainer experience and travel experience.
Education: Above Diploma + working experience more than 3 years. Bachelor’s degree fresh graduate is applicable.
English Assessment : B2
Trainer
a. Language: Mandarin and English
b. Specialization: Customer Service background
c. Target Onboarding Date: ASAP
d. Salary Range: 5,500 - 6,500
e. Location: Georgetown, Penang
f. Type: Full-time
g. Shift: possible 24/7
Requirements .
• Degree in discipline or equivalent diploma
• At least 2 years training experience
• Fast learner and independent
• Customer Service knowledge and/or experience is strongly preferred.
• Proven experience as corporate trainer in the customer service industry.
• Understanding of effective teaching methodologies and tools.
• Willingness to keep abreast of new techniques in corporate training.
• Proficient in MS Office (Advance skills in Excel and PowerPoint); e-learning software will be an asset.
• Affluent communication, presentation, and public speaking skills.
• Organizational and time management abilities.
• Critical thinking, analytical and decision-making abilities
Responsibilities .
• Design effective training programs.
• Prepare training materials.
• Conduct training and refreshers.
• Support and mentor new employees.
• Conduct evaluations to identify areas of improvement.
• Monitor, analyse & train trainees’ performance and call out any unusual trends.
• Identify training needs by working with operations team and QA.
Role
Customer Service Trainer
Timings
Rotational Shifts (Permanent)
Industry
Internet / Ecommerce
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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