Vietnamese Chat Support Specialist(Malaysia)
Gratitude IncVietnamese Chat Support Specialist(Malaysia)
Job Description
Key Skills
295 candidate(s) have already applied for this Job. Apply now
- Vietnamese Speaking Chat Support Specialist**
*Location:* Kuala Lumpur, Malaysia
*Salary & Benefits:*
- Basic Salary: RM4000
- Complexity Allowance: RM500
- Housing Allowance: RM200
- KPI Monthly: Up to RM300
- Flight ticket and relocation assistance provided
- Immediate joining opportunity
*Job Description:*
- Promptly respond to customer inquiries via email, chat, and callbacks.
- Ensure swift resolution of customer issues while maintaining accuracy.
- Handle escalations efficiently, tracking them to resolution.
- Adhere meticulously to documented call flows, work processes, and complaint management procedures.
- Meet and exceed all SLAs with a strong focus on customer satisfaction.
- Communicate professionally and effectively in both English and Vietnamese.
- Bachelor's degree in any field.
- Minimum 1 year of experience in customer service, including outbound calls, emails, and live chats.
- Willingness to work rotational shifts, weekends, and holidays.
- Knowledge of social media platforms is advantageous.
*Requirements:*
- Bachelor's degree holder with a valid passport for the next 14 months.
- Currently residing in Vietnam.
- Immediate availability to join upon hiring.
- Minimum 1 year of experience in customer service handling chat support, emails, inbound and/or outbound calls.
- Excellent English communication skills.
*How to Apply:*
If you're ready to seize this urgent opportunity, apply now Spread the word and share this opportunity within your network.
*Note: This is an urgent position. We do not charge job seekers. All expenses related to flight tickets and relocation will be covered by the company.*
Join our team and make an immediate impact in a dynamic work environment dedicated to delivering top-notch customer service. Apply today and kickstart your career journey with us!
Role
Chat Support Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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